Dear guests,
Due to the current
situation and uncertainties, we had to adapt to the changes needs and modify
our business policy, while trying to offer the
highest quality and most personalized service to each of our guests. The health and
safety of our guests and employees are our top priority, for that reason we had
to adjust some business processes and raise standards to make sure that we
minimize risks related to the spread of corona virus and to ensure maximum
safety for everyone. We respectfully request that You consider the preventive
measures and recommendations in order to protect yourself and others.
Due to proper response and diligently followed safety measures Villetta Phasiana got national recognition "Safe stay".
Therefore, we
kindly ask You to read and respect the following guidelines:
IN GENERAL
• keep your
social distance
• wash and
disinfect your hands frequently
• avoid touching
your face, nose and eyes
• cover your
mouth and nose with a tissue when You cough or sneeze
• utilize
face masks and disposable gloves
• follow
guidelines and recommendations of local and state health departments
• In case of any symptoms of a disease please do not leave your room and inform the reception immediately about the situation using the telephone. Furthermore, follow the prescribed procedures from: Procedure in case of disease symptoms
RECEPTION
• sanitize
your hands before arriving at the reception area
• avoid
close contact with employees
• reduce the
time spent at the reception in the shortest possible time
• utilize
contactless payment where possible
• check-in
online before your arrival via the link in booking confirmation
• announce
check-out time in advance for the purpose of organizing and preparing the
invoice
• use as
much as possible other forms of communication (telephone/e-mail)
BREAKFAST AREA
• it is
obligatory to disinfect your hands before consuming drinks and food
• tables and
chairs are wiped over at the end of each use with disinfectant
• all areas
intended for serving and consuming food are regularly well-ventilated, thoroughly cleaned and disinfected
• food is
prepared according to a strictly prescribed hygiene standards with frequent
disinfection of all surfaces and objects
CLEANING AND
MAINTENANCE OF ACCOMMODATION UNITS – ROOMS
• rooms and
bathrooms are cleaned and disinfected on a daily basis, especially the
surfaces
and objects inside the room that are most often used and touched
• rooms are
regulary ventilated up to several times a day
• employees
are using protective face mask and gloves during the cleaning process
• if You
prefer that the cleaning lady does not enter your room on a daily basis or if
You desire extra cleaning during the day, please contact reception
COMMON ROOMS
• hand
sanitizers are at your disposal in all common areas
• avoid
staying for too long in the same room at the same time as other people and
maintain social distance between yourself and others
• common
areas are regularly aerated, cleaned and disinfected, especially all surfaces
and objects that are most frequently touched and used
Our Team is making
the maximum effort in order to provide You a pleasant and comfortable stay in Fažana and Villetta Phasiana, but above all to ensure You a safe stay in our
hotel with continuously following up the epidemiological situation and
preventive recommendations and measures. We want to thank You for your
understanding, support and respecting all the health safety guidelines and we
hope that You will soon spend some unforgettable moments in Fažana and Villetta Phasiana.
Villa Tuttorotto
& Villetta Phasiana Team